If your weekly payment was not made on time as per the loan agreement, the phone will be locked. To unlock your phone, please make an immediate payment for your phone.
If the device is not due for payment but has been locked, it means that it has been away from an active internet connection or the network for an extended period of time.
Kindly contact Customer Care and inform them about the stolen/lost device. Ensure you also obtain an abstract with the IMEI of the device included from your nearest police station and share that with the Call center team for further assistance.
